Legal information and payment security
This page publishes the company’s legal details, information on accepting bank cards, the use of 3-D Secure, and the measures applied to limit and control the risk of fraudulent transactions.
Company details
| Legal name | LOCHIN EXPRES PLYUS LLC |
|---|---|
| Trade name | UzWellness |
| Legal address | Galaba Street, Vobkent District, Bukhara Region, Uzbekistan |
| Actual address | 21 Islom Karimov Street, Bukhara, Uzbekistan |
| Tax ID (INN/STIR) | 300717633 |
| Licence | Tour operator, domestic tourism — No. 662280 (13.03.2025) |
| Servicing bank | KAPITAL BANK |
| Director | Naimov Jahongir Nematullo o‘g‘li |
| Phone | +998 93 963 0000 |
| info@uzwellness.com |
Payment methods
We accept bank cards of the international payment systems Visa and Mastercard, as well as the national payment systems UzCard and Humo.
Payment security and 3-D Secure
- All card transactions are processed through the secure payment gateway of our servicing bank. Card details are entered on the bank’s side and are never transmitted to the UzWellness website.
- UzWellness does not store or process card numbers, expiry dates, or CVV/CVC codes.
- Every card transaction requires cardholder authentication via 3-D Secure: Verified by Visa, Mastercard Identity Check, and one-time SMS codes (OTP) for UzCard and Humo cards.
- Traffic between the user’s browser and the website is protected with TLS (HTTPS).
Fraud risk control
Under the internet-acquiring agreement, UzWellness applies the following measures — together with the servicing bank — to limit and control the risk of fraudulent transactions:
- Mandatory 3-D Secure authentication for all card transactions; transactions without successful authentication are declined.
- Application of the bank-defined restrictions (limits on transaction amount and count per period) provided for by the internet-acquiring agreement.
- Monitoring of orders and transactions for fraud indicators using the bank’s anti-fraud capabilities; suspicious transactions are suspended pending review.
- Declining a transaction, cancelling the order, and refunding funds where signs of unauthorised card use are detected.
- Verification of the guest’s identity document on arrival at the sanatorium or wellness centre.
- Immediate notification of, and cooperation with, the bank’s security service on suspicious or disputed transactions.
- Restricted staff access to payment-related data and maintenance of transaction logs.
Advice for cardholders
- Never share your card number, CVV/CVC code, or one-time SMS codes (OTP) — neither UzWellness nor the bank will ever ask for them.
- Make sure payment takes place on the bank’s secure (HTTPS) payment page.
- If you notice a transaction you did not make, contact your issuing bank and us immediately.
Payment enquiries
For payment, refund, and disputed-transaction enquiries please contact us: